Due to the continuing shortage of teachers at work, we only had 4 teachers available on Saturday again. Numazu used to have 10-12 teachers in total, and at least 8 of them would be scheduled on Saturday, usually 6 working mornings / afternoons and 2 covering afternoons / evening.
Working at about half of our previous capacity was a challenge for staff and students. Some classes were guaranteed and had to be offered: group kids classes and voice always went on the schedule first. After that, any lesson slots were available on a first come first served basis. To complicate this, students had to be grouped by skill level.
As an example, let’s say that there are 4 teachers available at 5:00pm on a Saturday. There is a group kids class and voice offered at that time, which leaves 2 teachers available to teach lessons. If a level 5 student calls for a lesson, they turn one of the open slots into a level 5 lesson. Other level 5 students can join, and in rare cases a lower level student may challenge the lesson. If a level 3 student books the other open slot then all teachers are booked. Students of other levels who want a lesson at 5:00pm are out of luck.
Students usually buy bulk lesson packages in advance. Lesson tickets can expire, which really makes students upset when they can’t get lessons at their level to use up their tickets. It’s a major frustration that they frequently complain to teachers about.
If you are thinking about buying lessons from an English conversation school, make sure to ask about the numbers of teachers available: you may find yourself unable to get lessons and your tickets will expire.
2017 Update: Attracting teachers to smaller areas and retaining them was always a challenge for NOVA. What made the problem worse is that in 2006 NOVA was facing some serious financial problems. I don’t know the exact details, but this probably explained the cuts in overtime and hiring. It was a bad situation for students who wanted to use up their lessons!