My newly purchased used computer monitor from Hard Off (giggle) died today after a week. The picture was really dark from the moment I bought it, even with brightness all the way up. Instead of trying to carry the heavy, bulky monitor back to the store, I asked The Penpal very nicely if she could drive me after she was done work. The 20 inch monitor looked huge in the back of her tiny car!
At the store she explained politely in Japanese that the monitor had stopped working. Fortunately there was an identical model in stock (not always common for used electronics stores), and I was able to make a hassle free exchange. My new monitor has a great picture!
Hooray for Hard Off customer service and their warranty on used electronics!
Drinking in Japan 